The following post is by Bruce Clarke, CAI’s CEO and President. The article originally appeared in Bruce’s News and Observer column, The View from HR.
What could be wrong with time off from work? Plenty, if you are a manager trying to get things done, or an employee who cannot get time off for family issues.
Time off problems generate phone calls to our HR advisors every day. Most of the problems come in three categories, each with an employee and employer viewpoint.
Do I Have To?
Government regulations mandate time off in several dozen ways. No single requirement is back breaking, but their total weight causes employers to dread these regulated requests. The question often becomes “Do I have to grant the time?” It depends.
Earned vacation is owed to the employee and the only question is timing. An employer can deny its use at inconvenient times unless the vacation is to be used during a “Family and Medical Leave” event. These FMLA requests give employees and their doctors so much power over timing that employee abuse is too common, paid or unpaid. Even if laws like FMLA do not apply, sick day and personal day policies are common. Plus, everyone has a personal need now and then.
Help employees understand the business issues so that time off can be made to fit business AND personal needs. Employees, if you will start out showing concern for business needs and some flexibility on timing, you will find the process is much smoother and more pleasant for all. It is rare that something has to happen on Monday morning, or on the busiest day of the month. Everybody wants to be met halfway. (Emergencies are different.)
Do I Want To?
If time off is discretionary, do you want to say “yes” to the employee for an inconvenient day off? Managers might say “Yes to my best employees and no to my worst.” You can use some discretion here, maybe rearranging work so that a star can get the day off he or she needs in busy season, but be sure you can defend that choice when the poor performer seeks the same. “Sally works exceptionally hard each day, and you do not” is what you may feel like saying, but refrain. Describe ways the employee can earn future approvals.
Employees who want time off or certain vacation days in this “discretionary zone” should bring either a good plan for getting needed work done, or a record of always doing so, or both. I have never met a manager who liked to say no to a personal request if it is reasonable and if the employee always meets them halfway.
Maybe no law requires it and maybe the employee does not deserve it based on past behaviors, but sometimes it is good business to grant that inconvenient time off request. You gain nothing by punishing an employee’s family member, for example. Maybe you should have dealt with this poor performer more directly last month rather than indirectly punishing him or her through a time off denial today. It is a judgment call, but denial of needed time off is an act this employee will not soon forget.
Time-off discussions require adult behavior and open discussion on both sides. Approach your next time off discussion with that in mind.
For additional guidance, please give our Advice and Resolution Team a call at 919-878-9222 or 336-668-7746.