A recent survey from Towers Watson indicates that 55 percent of all U.S. employees said they have trust and confidence in their senior leaders. In 2012 that number was only 49 percent, and two years earlier in 2010, that number was 47 percent. Senior leaders received high scores from survey participants in the following areas: 80 percent agreed that their leaders promoted a positive company image to the outside world and 68 percent agreed that their leaders understand the factors that lead to success.
While the survey shows that employees trust and confidence in their leaders has slowly increased, the number of employees who think senior management provides effective leadership overall has decreased slightly. Additionally, less than half of participants said their leaders inspire employees, understand how their actions impact staff, are open to new ideas, or do a good job developing future leaders.
The survey does provide some positive insights from American employees, but it is also clear that there’s still some work senior leaders must do to ensure their workforce sees them as trustworthy and confident to lead the organization to success. Check out some of our past blogs for some help in improving your company’s efforts:
Building trust in an organization is no easy feat. Time, dedication and care are essential for keeping trust nurtured and sustained. Trust is a fundamental value that all companies should practice because it improves almost every business facet, including retention, morale, communication, customer service and productivity. Check out four ways you can build trust here: http://blog.capital.org/four-ways-to-build-and-sustain-trust-in-your-workplace/.
In the workplace, miscommunication can be blamed for a significant amount of conflict and the tension that it stirs. It would be unrealistic to think all miscommunication could be prevented, but if we understood its causes, the percentage could likely be decreased. Review the five common causes here: http://blog.capital.org/five-common-causes-of-miscommunication-in-the-workplace-and-how-to-avoid-them/.
Providing employees with education that will be beneficial to their careers is a cost-effective way to increase job satisfaction at your workplace. Keep your employees engaged and confident in your ability to help them get to where they need to be in their careers. Here are some great ways to provide professional development and training: http://blog.capital.org/use-training-and-professional-development-to-encourage-employee-engagement/.
For additional help with improving trust and positive employer-employee relationships at your organization, please call our Advice and Resolution team at 919-878-9222 or 336-668-7746.