Posts Tagged ‘communications’

6 Steps to Boost Employee Happiness and Productivity

Tuesday, April 10th, 2012

Just as April’s showers bring May’s flowers, the time you spend on cultivating your employees directly affects how successful they are in reaching their goals.  Proper time spent on setting your employees up for success not only benefits their workflows, but it also helps your overall organization maintain positive business results.

The six strategies below will help your staff members bloom to their full potential. So, implement these tips, and watch them flourish:

Make Expectations Clear

Give your employees clear instructions and desired results before they start an assignment. Doing this will better ensure that you both will be satisfied with the outcome. By being specific with your expectations, you will save your employees from the confusion and frustration that typically comes with vague directions.

Train Them Well

Offering your employees the opportunity to strengthen their skills or improve their industry knowledge benefits you as much as it benefits them. They will use the information they learn from training classes or webinars to elevate the quality of work they complete for your organization. Help them find appropriate training opportunities for their positions.

Offer Them Adequate Resources

Making sure your employees have the necessary resources to perform their job well is critical. If an employee doesn’t have the tools he needs to complete his projects, his motivation to improve his productivity will decrease. Ask your employees what they need to get their jobs done. If their answers are reasonable, you should do your best to accommodate them.

Practice Effective Communications

You can likely blame miscommunication for several mishaps that have occurred in your workplace. Knowing how to effectively communicate to your employees will help you achieve greater productivity, increased employee morale, and, of course, fewer mishaps. Learn how each of your employees likes to communicate, and use those methods when interacting with them.

Keep Them Empowered

Research indicates that empowered employees are more likely to be satisfied in their jobs and stay loyal to their employers. Help your employees feel empowered by delegating important tasks to them. Let them know that you trust them with more responsibility, and they will appreciate your trust and try hard to not disappoint you.

Let Them Achieve Work/Life Balance

In addition to projects and deadlines they have to keep up with at work, employees have responsibilities outside of the office that may include their family, place of worship or charitable organization. Check in with your employees to make sure their workloads allow them time to enjoy activities that are not work related. Granting them time to breathe will keep them positive and productive at the office.

For additional tips to help your employees grow and succeed in their careers, please call a member of CAI’s Advice and Counsel Team at 919-878-9222 or 336-668-7746.

Photo Source: Keith Williamson

Coaching Your Managers Will Bring Business Success

Thursday, December 22nd, 2011

“Do you view workplace interruptions as an opportunity to reconnect, to learn about problems and to sense the need for an idea or support? Or, do you see interruptions as the reason you must work late and take projects home?” CAI’s CEO Bruce Clarke asks his readers in his latest N & O Column, “The View from HR.”

In his December 18 edition, Bruce praises the message Doug Conant, the CEO of Campbell Soup Company, provides in his book Touch Points. Doug’s message infers that consistent, supportive and genuine communication between two people can work as a motivator and a problem solver.

If you polled all of your managers with direct reports, how would they respond to Bruce’s question? Managers hold several roles and are responsible for the work and career progress of the employees they supervise. Managers who view workplace interruptions positively encourage connections with their employees.

“Connecting is more than communicating,” Bruce says. “Telling somebody what to do is communicating, but connecting around their challenges is connecting. Communication is the foundation, but think how much powerful it is to truly connect!”

Echoing the importance of connecting with employees, featured an article based on a survey conducted by Bersin & Associates. The coaching-focused survey shows that organizations that effectively prep their managers to coach are 130 percent more likely to achieve stronger business outcomes. These companies are also 33 percent better at engaging their workforce.

Help your managers communicate and connect with their employees better. Having strong connections between coworkers at your workplace will raise employee morale, increase productivity and affect your bottom line positively. Here are a few areas that your managers should be coached in: 


Communicating effectively is a key trait that all managers should possess. Clear communication will help their direct reports understand expectations the first time they receive them, which will help bring greater and timelier success for projects.  Managers that have two-way communication with their staff are aware of individual strengths and weaknesses, and they can help determine the tasks best suited for their employees. Good communication also helps managers uncover problems early to find reasonable and lasting solutions.


Managers with direct reports should be good leaders because they are responsible for many items within an organization. Those with good leadership abilities will handle stressful situations by remaining calm and continuing to work to deliver results. Managers with strong leadership skills will make decisions with confidence and serve as exemplary examples of dedicated employees. They will support their company’s overall culture and work to help attain the goals of their supervisors and employees who report to them.


Managers should know that teamwork is essential for creating success, and they should understand how their team’s efforts contribute to their company’s bottom line. As a member of their departmental team or overall organization, they need to have good interpersonal skills to relay and receive information. Managers need to know how their team members work separately and together. They need to delegate tasks appropriately to help their team run efficiently. Additionally, good managers should be able to resolve conflict between team members quickly and effectively to keep productivity high.


A major cause of disengagement in employees is the failure of their employer to recognize the contributions that they provide. Good managers with engaged employees give positive and constructive feedback frequently. They actively listen to the concerns of their employees and try to foster environments that motivate their staffs to produce high-quality work. They help their employees feel valued because they say “thank you” often and reward them for their accomplishments. Managers who understand employee recognition also invest time in developing their employees’ skills and helping them reach their career goals.

CAI provides a number of options for companies looking to strengthen their coaching efforts. Please visit CAI’s Coaching page or call a member of CAI’s Learning and Development Team at 919-878-9222.

Photo Source: clogozm