Posts Tagged ‘ACHC’

Nominate Your Company for a CAI Ovation Award Today!

Tuesday, November 8th, 2011

CAI is now accepting nominations for its Ovation Awards for HR Excellence. The awards, created by CAI in 2007, recognize local employers for their innovative people practices that have positively impacted business results.  Companies that win the award gain public recognition for their achievements, and they receive a great opportunity to present their winning people practice.

Three categories make up the awards: small company (less than 250 employees), mid-size company (250 to 500 employees) and large company (more than 500 employees). The nominating process is free and easy. Email CAI’s Director of Member Development, Doug Blizzard, at and include a summary of your best practice and the impact it has had on your organization. The summary should be two-to-three paragraphs and include the following: the business need, how you implemented the solution and measurable and/or forecasted business results.

CAI will accept submissions related to any area in HR. Examples of acceptable people practices include: maximizing an opportunity, implementing a wellness program, recruiting efforts for top talent, strategic planning for employee engagement, etc. The deadline for submitting nominations is November 30, 2011.

Winners will receive their awards at CAI’s 2012 HR Management Conference scheduled for February 21-22, 2012. Winning companies will also deliver a one-hour presentation on their exceptional people practice during the conference.

In addition to public recognition and the opportunity to demonstrate their people practice to their peers, winners receive the following benefits:

  • Enhanced employment brand
  • Organization and accomplishments listed in the CAI Newsletter and Website
  • One free registration to the 2012 CAI HR Management Conference
  • An etched award highlighting the achievement

 Past winners of the Ovation Award include: Krispy Kreme (2010, large), Novo Nordisk Pharmaceuticals Industries Inc. (2011, 2009, mid-size), Eye Care Associates (2010, small ), The Accreditation Commission for Health Care, Inc (2011, small), Burt’s Bees (2010, mid-size), Rex Healthcare (2011, large) and The Bank of Oak Ridge (2008, small). For a complete list of past recipients, please visit

Nominate your company today! Please contact Doug at 919-523-8444 or the email above with any questions. Remember—you can’t win if you aren’t nominated. Good luck!

Photo Source: Third Eye a.k.a TreeNetra

2011 Ovation Award Spotlight: The Accreditation Commission for Health Care, Inc. (ACHC)

Thursday, May 19th, 2011

As the first health care accrediting agency in the world to achieve the international quality management distinction of certification to ISO 9001:2000, the Accreditation Commission for Health Care, Inc (ACHC) holds a commitment to quality service. The firm stays proactive in learning new quality principles that benefit its customers and employees, and its recent employee engagement program earned ACHC a 2011 Ovation Award in the small employer category (companies with 250 employees or less).

ACHC strives to provide exemplary support to its customers and employees. However, when the company reviewed less than ideal results from a 2008 employee satisfaction survey, its leadership team resolved to implement change.  Because ACHC believes that employee engagement is the central driving point for its business, the agency knew addressing employees’ concerns would be critical to business sustainability and productivity. So, ACHC embarked on its next level of quality: optimal employee engagement.

The company first investigated the reasons for employee dissatisfaction in order to address items from the survey. After uncovering the roots of its employees’ sentiments, ACHC turned to its human resource team and quality assurance department to spearhead the “Total Quality Improvement Initiative.” The program was a comprehensive employee engagement system designed to include every staff member in the planning and execution process for business programs. Based on the Malcolm Baldrige Criteria for Performance Excellence, the initiative indentified the agency’s strengths and opportunities for improvements in employee satisfaction while also encouraging total workforce involvement and innovation.

The new initiative showed the company that each employee has valuable insight into what customers want, so ACHC tapped into their valuable resources to gain knowledge and ideas that would drive business. Through the program’s whole-team brainstorms, employees learned more about the business planning process and ACHC listened to the ideas of its employees, creating team unity.

Overall, the initiative proved to be a beneficial endeavor for both employees and customers. ACHC understood that developing this program was necessary because of its belief that employees who are fully involved in and enthusiastic about their work provide superior customer service and reach business goals.  The unique approach accomplished three measurable outcomes for ACHC:

  1. Increased employee satisfaction scores
  2. Reduced employee turnover
  3. Increased employee team involvement

Since its introduction, “The Total Quality Improvement Initiative” has expanded, and regular cross-sections of employees are involved in ACHC’s strategic planning, including choosing medical benefit plans and new facility locations.

With employee satisfaction at an all-time high and overall employee turnover reduced, it is clear that the ACHC staff is fully engaged. Employee satisfaction directly affects customer service positively and yields more success for the agency. ACHC’s dynamic program that empowered and engaged its business process made the company a clear winner for CAI’s Ovation Award in the small employer category. Companies looking to increase employee morale and productivity should consider implementing a similar initiative.

CAI recognizes North Carolina companies for innovative HR/People solutions with Ovation Awards during its annual HR Management Conference in February.  If you’d like to be considered please send a 2-3 paragraph description of your program to  The description should summarize the business need, describe how the solution was implemented, and highlight the measurable and/or forecasted business results.

Photo Source: jModus

CAI’s Ovation Awards: 2011 Spotlight

Thursday, May 5th, 2011

CAI has presented Ovation Awards to a number of diverse companies for their even more diverse “people practices” for the past four years. CAI created the Ovation Awards in 2007 to honor exceptional workplaces that have implemented innovative people practices that directly and positively affect their business results. Organizations are encouraged to showcase their HR tactics by submitting a nomination for one of the three award categories, which are separated by size of company: small (less than 250), mid-size (250 to 500) and large (more than 500).

Once nominations are submitted, a panel of HR experts reviews the different programs and selects winners based on whether the companies’ strategies solved an HR or business problem. Some examples of applicable programs include enhancing employee engagement and improving business productivity. Award winners are then announced during CAI’s annual HR Management Conference.

Past recipients of the Ovation Award have included Krispy Kreme (2010, large) for its “Healthy Lifestyle Program,” The Bank of Oak Ridge (2008, small) for its “e-Awards Program” and PPD (2007, large) for its “Employee Engagement” project. Blue Cross and Blue Shield of North Carolina, Burt’s Bees and Capitol Broadcasting Company are also among previous award winners.

The panel of HR experts saw stellar submissions for 2011’s nominations, and at the 2011 HR Management Conference, CAI revealed the three companies that displayed outstanding HR practices for the year. The Accreditation Commission for Health Care (ACHC) received the small company award for itsinnovative “Total Quality Improvement Initiative.” For the mid-size company category, Novo Nordisk Pharmaceutical Industries, Inc, won by building a “Strengths-based” organization, and Rex Healthcare collected the large company award for its workforce planning efforts.

To highlight the 2011 award winners’ accomplishments in HR planning and execution, CAI will spotlight each winner in a blog post that extensively details its award-winning programs.  In the meantime, please take a look at past award winners and their presentations here.

We are also always on the lookout for Ovation Award nominations, so if your company has implemented an efficient HR-related program, please consider submitting a nomination for 2012. We will post more information on the nomination criteria and deadline at a later date. Please contact Doug Blizzard at with any questions regarding the awards.

Image Source: Werner Faymann