The economy is still down, budgets continue to get cut and staffs remain lean. Producing good work under stressful conditions can be challenging for many employees. The country’s high unemployment rate created a highly competitive job market, which now allows employers to be more selective in their hiring decisions. In order to continue to reach their goals, organizations realize that they need workers who can persevere through tough economic times or strenuous business situations, as well as understand the needs and feelings of their coworkers.
Surveys indicate that hiring managers place more value on candidates’ emotional intelligence than their ability to fit the job description. Emotional intelligence (EI) describes a person’s capacity for controlling his or her own emotions and recognizing and understanding the emotions of others. EI also reveals how people react to others’ emotions and how they manage their various relationships.
People with a high EI are gems in the workplace. Because they have strong interpersonal skills, they offer many helpful qualities, including mitigating conflict productively, remaining calm when facing pressure and empathizing with their colleagues. Employees with a high EI are also great listeners and take criticism well. These qualities make efficient managers, inspiring motivators and thoughtful decision makers.
The personal attributes found in people with a high EI are coveted in the business world. As an employer this does not necessarily mean that you have to hire new staff members or terminate those who lack consideration, tactfulness, grace, etc. EI can be improved with continuous coaching and frequent feedback.
Help your organization achieve its goals by disseminating the strategies below to encourage your staff to manage how they handle workplace emotions:
Gauge your attitude at the office:
People with a high EI control their emotions instead of having their emotions control them. Make an effort to recognize that your individual emotions affect how you act and how others react to you. Draft a running list of emotions and actions that are appropriate for work and ones that are inappropriate. Revisit this list when you feel your emotions taking over.
Form strong workplace relationships:
Everyone at your organization can potentially provide you with a mutually beneficial work friendship. Establish relationships on being supportive and helpful to each other’s work responsibilities. Friendships based on gossip or fear will not increase EI. Good work relationships help create a more positive work environment for all parties involved.
Strive to be valued instead of right:
Influencing coworkers positively is a common goal among those with a high EI. Being right all the time might boost your ego, but it does not exclusively demonstrate your capabilities. Show that you are valuable and productive by the assistance you offer and the tasks you complete. Your actions will display your worth to your employer more than your desire to always be right will.
For additional information on EI or tips to improve the EI of your staff members, please contact an account manager at 919-878-9222 or 336-668-7746 and inquire about CAI’s class called Emotional Intelligence at Work.
Photo Source: KaiChanVong